Help centre
How can we help?
Answers to the questions we get asked most. If yours isn't here, our team is one message away.
Frequently asked
Open the app, set your pickup and destination, choose a vehicle type, and confirm. You will see the fare upfront and can track your driver on the map.
Cash, card, and your in-app wallet are supported. Available methods depend on your city — the app shows what you can use at checkout.
Apply through our driver or partner pages and our team will guide you through onboarding, document verification, and your first trip or order.
Every driver is verified before activation, and each trip includes live tracking, trip sharing, and an in-app emergency button. See the Safety page for regional details.
Yes. Pick a date and time when booking and we will match you with a driver ahead of your pickup window.
Cancellations and refunds follow our Refund Policy. Raise the trip or order from your history and support will review it.
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